Customer Service Representative & Project Support

Customer Service Representative & Project Support Location: High Point, NC Pay Rate: $21.00/hour Employment Type: Contract-to-Hire Schedule: Monday–Friday, Standard Business Hours Position Summary A leading furniture company is seeking a Client Services Representative & Project Support professional to support residential client service, order administration, and hospitality projects. This position will work closely with clients and internal teams to manage quotes, sales orders, purchase orders, invoices, product inquiries, samples, shipping updates, and order follow-up. The role also provides day-to-day administrative and project support to the hospitality team. This is a great opportunity for someone with customer service and order-entry experience who is highly organized, dependable, and interested in developing a career within the furniture, interior design, client services, or project management space. Responsibilities Respond to client inquiries and research product, pricing, and order-related questionsCoordinate communication between clients, internal departments, vendors, logistics partners, and international teamsEnter quote requests and sales orders into the ERP systemVerify product details, quantities, finishes, pricing, client information, and supporting documentation for accuracyPrepare deposit and balance invoices and vendor purchase ordersMaintain organized digital files, correspondence, and order documentationTrack outstanding information, approvals, materials, and next steps for active ordersProvide clients with accurate production and shipping updates and communicate delays or discrepanciesCoordinate fabric, finish sample, and other product sample requests and shipmentsAssist with shipping documentation, including bills of ladingMaintain finish sample inventory and related recordsDocument customer service issues and claims, gather supporting information, and track issues through resolutionProvide administrative and project support to the hospitality team as neededCollaborate across departments to help ensure orders and client requests are completed accurately and on time Qualifications Associate degree required; bachelor's degree preferredPrevious experience in customer service, order entry, sales support, administrative support, or a related roleWorking knowledge of Microsoft Outlook, Word, and Excel, with Excel used regularly in this positionStrong written and verbal communication skills with professional email etiquetteAbility to learn new procedures and systems using established training materials and resources Preferred Experience Degree or coursework in business, international business, interior design, supply chain, or a related fieldPrevious exposure to the furniture, interior design, showroom, residential design, or hospitality industriesExperience working with quotations, sales orders, invoices, or purchase ordersFamiliarity with ERP or order-management systemsExperience supporting designer, trade, or business-to-business customer accountsFamiliarity with furniture materials, finishes, upholstery, specifications, or shop drawingsInterest in developing long-term skills in client services, operations, or project management Prior experience with the company's specific ERP system is not required. Training materials and established procedures will be provided. CRG Benefits CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment. Voluntary Benefits Options Medical / Health Insurance (Multiple Plan Options)HSA and FSA Options (CRG will match $500 of your HSA contributions!)Vision and Dental InsuranceVirtual Visits for Urgent Care, Psychiatry, and TherapyVoluntary Life and AD&D InsuranceVoluntary Short & Long-Term Disability InsuranceAccident, Hospital, & Critical Illness Insurance401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment Category Code: JN003 Seniority Level: Associate