Customer Service Representative - Processing Center

Job Description The Customer Service Representative is responsible for providing accounting, clerical, and financial service functions for the D.L. Evans Bank Processing Department. He or she assists branch personnel and Merchant Capture clients with item processing issues, ensures quality control through dispute accuracy and problem resolution, completes and submits the required documents through FedLine Advantage for check adjustments, and maintains files and records. The Customer Service Representative ensures that customer questions and requests are courteously and promptly resolved and assists coworkers when needed. Qualifications Must be at least 18 years oldHigh school diploma or GED requiredAccurate and attentive to detailAble to get along well with coworkersAbility to maintain confidentiality in all situationsExcellent verbal and written communication skills as well as professional telephone etiquetteWell organized with good typing skillsStrong proofreading skillsKnowledge of Microsoft Office software products and strong ability to use and navigate the InternetWilling and able to assist coworkers with various tasks Responsibilities Performs a daily audit of ACH pre-notes, corrections, and returns and researches information necessary to balance or correct entriesSources NSF items and verifies that the NSF does not overdraw the account over $50,000 without permissionProcesses incoming and outgoing large item returns and notifies customer and/or branch personnel when appropriateReviews all incoming checks $10,000.00 and over for signature and endorsement verification and ensures that irregular signatures and missing endorsement checks are returned through the proper channelsAssists with the verification of incoming and outgoing wire transfersExchanges foreign funds by check made out to bank customers and deposits appropriate funds into their accountsLocates and corrects outages for general ledger account on the Daily Application ReportEnsures that the Certificate of Deposits over $100,000 are balanced accuratelyProcesses Fed check adjustments accurately and timely through the FedLine Advantage system and makes appropriate adjustment entries to the General Ledger and customer accountsAssists with the weekly shipment and ordering of cash through the FedLine Advantage systemAssists branch personnel with branch capture item processing issuesAssists merchant capture clients with item processing issuesServes as a backup as needed for DDA, SAV, DDL, FMS, and non-postsAnswers the telephone and fields or refers questions from customers, branch personnel, and managementHelps other area personnel as requiredKeeps management informed of area activities and any significant problems or concerns Company Description D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application! D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD. Benefits Medical InsuranceDental InsuranceVision InsuranceFSA401(k)Employee Stock Ownership PlanPaid VacationSick TimeLife InsuranceLong-term Disability Insurance