Customer Service Representative (Pipeline Position)

Skill Set

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous customer service, customer support, account management, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with Microsoft Office applications and business systems.
• Strong problem-solving and critical-thinking skills.
• Ability to work effectively both independently and as part of a team.

Qualifications

• Experience working in a manufacturing, production, logistics, or industrial environment.
• Experience with ERP systems, order management, or customer relationship management (CRM) platforms.

Essential Responsibilities

• Serve as the primary point of contact for customer inquiries and requests.
• Provide professional and timely support via phone, email, and in-person interactions.
• Process customer orders, changes, and requests accurately and efficiently.
• Cook up with internal departments to ensure customer expectations are met.
• Maintain accurate customer records and documentation.
• Communicate order status, shipping information, and product updates to customers.
• Resolve customer concerns and escalate issues when appropriate.
• Build and maintain strong customer relationships through proactive communication and service.
• Support continuous improvement initiatives that enhance the customer experience.
• Perform other duties as assigned.

What We're Looking For

• Successful candidates are individuals who are passionate about providing exceptional customer service.
• Demonstrate professionalism and accountability.
• Communicate effectively with customers and coworkers.
• Take initiative and ownership of their responsibilities.
• Thrive in a collaborative, fast-paced environment.
• Consistently seek solutions and opportunities to improve the customer experience.

Future Opportunities

By applying to this pipeline posting, your information will be considered for future Customer Service Representative openings that match your qualifications and experience. As positions become available, our recruiting team may contact qualified candidates to discuss next steps.