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Jobs · Customer Service · Michigan

Customer Service Representative, Personal Property and Casualty

Tropolis · Northville, MI · 3 wk ago
On-siteCustomer Service$23–$30/hrFull-time

About the role

The Personal Lines Customer Service Representative supports personal lines clients and internal producer partners with day-to-day service needs across the full policy life cycle. This role focuses on responsive client support, accurate processing, and consistent documentation to deliver high-quality customer experience and protect E-and-O standards.

Location

Northville, MI

Work model

In office 5 days per week. Hybrid may be available for the right candidate. A remote-only position is not available.

What you will do

  • Serve as a primary point of contact for client service requests on assigned personal lines accounts
  • Process policy changes and service requests including endorsements, evidence of insurance, ID cards, cancellations, reinstatements, and billing support with speed and accuracy
  • Support the renewal process by confirming updated household and risk information, reviewing renewal documents for changes, and coordinating client communications to keep renewals on track
  • Aid in new business onboarding by collecting required information, confirming coverage details, and coordinating policy issuance and delivery
  • Prepare client-ready correspondence and basic coverage summaries, and help explain policy documents in a clear, practical way
  • Maintain thorough, timely documentation and file hygiene within the agency management system, including notes, activities, attachments, and required fields
  • Track open items, follow up with carriers and clients, and manage multiple priorities with strong organization and follow through
  • Partner with producers and account managers to identify rounding and cross-sell opportunities and improve retention through proactive service
  • Stay current on carrier requirements and workflow expectations impacting personal property and casualty accounts
  • Consistently timely, accurate service delivery with minimal rework
  • On-time renewals supported by complete information gathering and strong follow through
  • Clean documentation and compliance discipline that supports E-and-O best practices
  • Strong client satisfaction and dependable internal partnerships with producers and account managers
  • Current Property and Casualty insurance license in good standing
  • At least 3 years of experience in an independent insurance agency supporting personal lines property and casualty accounts
  • Working knowledge of personal lines coverages, servicing workflows, and carrier processing requirements
  • Strong organization and follow through across multiple concurrent deadlines
  • Excellent written and verbal communication, with the ability to support clients professionally and efficiently
  • High attention to detail and commitment to documentation, compliance, and E&O controls

Nice to have

  • Applied Epic experience

Benefits

  • Tropolis offers a competitive and comprehensive benefits package, including flexible time off, 11 paid holidays, a 401(k) with 100% match on the first 4%, with immediate vesting, and medical, dental, and vision plan options with 90% employer paid.

Purpose Plan

  • All eligible team members participate in Tropolis’ Purpose Plan, an equity incentive program that lets you share in Tropolis’s long-term success through an equity pool that can grow over time.

Compensation

  • Compensation range: $23 - $30 per hour

Pre-employment testing and background checks

Employment is contingent upon successful completion of any pre-employment testing required for the role and a satisfactory background check. This may include verification of licensing and credentials, employment history, and other checks consistent with applicable laws and business needs.

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