Customer Service Representative, PepUp

About the role

A customer service representative will act as a liaison, provide product/services information and resolve any emerging issues that customer accounts might face with accuracy and efficiency. The office environment is run by one person and is responsible for the daily activity of the office.

Responsibilities

• Assist customers with any questions regarding their accounts both in person and on the telephone
• Resolve any complaints by working with other departments to satisfy the customer promptly
• Research customer problems and perform any adjustments to correct the problem
• Receive payment on accounts in person and by telephone
• Reconcile customer accounts
• Perform customer account maintenance such as address changes, budget payment and prebuy plans
• Track and record problem calls
• Handle mailing daily invoices and the process of month-end statements
• Assist switchboard/receptionist with answering incoming calls
• Contact customers to update information and look for opportunities to better serve customer needs
• Perform any general correspondence duties and other job duties assigned by the Customer Service Manager
• Monitor the tank gauges
• Verify the petty cash

Skills & Experience

• Proven communication and customer service skills
• Excellent computer skills
• Organized and detail-oriented
• Self-motivated
• Ability to respond to customers in a polite and friendly manner
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Flexible with work hours

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. The employee will sit and/or stand a majority of their shift, view computer screens, and handle paperwork and filing as required. This would require the ability to lift files, open cabinets, bend or stand, stoop, pull, or kneel as necessary. The employee must occasionally pull, lift and/or move objects up to 25 pounds.