Customer Service Representative - Patient Registration

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine deep expertise with advanced technology, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.

About the role

As our Patient Registration - Customer Service Representative, you’ll help patients check into the hospital. This role is occasionally fast-paced, and you’ll be the person patients rely on to answer questions during registration. You’ll build trust by collecting information accurately and quickly while listening with compassion to address fears, concerns, and questions. No prior healthcare experience or knowledge is required—we’ll teach you everything you need to know. This is an ideal starting point to launch your healthcare career.

You must be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries.

Responsibilities

• Work on computers and answer phones to intake information in a busy environment, managing multiple screens and ensuring accurate data entry between physician and nurse check-ins.
• Type quickly and efficiently while patients provide information, working across multiple programs.
• Handle interruptions from clinicians during emergent clinical care.
• Assist patients who may be ill or worried, listening carefully to ease their anxiety, asking follow-up questions, and building rapport in real time.
• Work in a fast-paced environment, often on your feet, assisting patients with registration.
• Navigate variations in health plans and coverage, applying knowledge gained through training.
• Adapt to unexpected situations while maintaining efficiency and professionalism.

Requirements

• High School Diploma or GED.
• Excellent customer service experience.

Preferred Skills

• Medical experience.

Schedule

Wednesday 1:00 PM – 7:00 PM and Thursday, Friday, Saturday 7:00 AM – 7:00 PM.

Pay

For this US-based position, the base pay range is $14.50 - $18.99 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Benefits

R1 offers a competitive benefits package, opportunities for career growth, and a collaborative work environment focused on learning and innovation. Associates are encouraged to contribute meaningfully, explore new career paths, and engage in community initiatives.