Customer Service Representative - Patient Registration
Location: Ascension St. Agnes Hospital Baltimore
About the role
Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. This role is a fantastic launchpad for a growing healthcare career, even if you have no prior healthcare background.
Schedule
- Wednesday: 1:00 PM – 7:00 PM
- Thursday – Saturday: 7:00 AM – 7:00 PM
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
This isn’t a sit-back-and-relax desk job—you’ll be on your feet, thinking fast, and making a real impact.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Preferred: Medical or healthcare experience (but not required).
Benefits
R1 offers a competitive benefits package, including opportunities for career growth, learning, and collaboration. You’ll be part of a mission-driven team that values contribution, bold thinking, and meaningful work that makes a difference in communities.
Pay
The base pay range for this US-based position is $16.12 - $23.21 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.