Customer Service Representative - Patient Registration

Location: Ascension St. Vincent Kokomo

Schedule

PRN as needed, afternoons, weekends, and holidays required. This PRN role requires open availability to train on day shift (8am to 4pm). Minimum 48 hours per month, including 24 hours on call.

About the role

As our Customer Service Representative, you’ll help patients check into the hospital. This role is occasionally fast-paced, and you’ll be the person patients rely on to answer questions during registration. You’ll build trust by collecting information accurately and quickly while listening with compassion to address fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker, a quick learner with technology, and proficient in typing and answering phones. No previous healthcare experience or knowledge is required. Since this is a hospital/lab environment, you should be prepared to see illness and injuries. We provide full training, making this an ideal starting point to launch your healthcare career.

You must be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Responsibilities

• Work on computers and answer phones to intake information in a busy environment, using multiple screens to collect details accurately between physician and nurse check-ins.
• Type quickly and navigate multiple programs efficiently as patients provide information.
• Handle interruptions from clinicians during emergent clinical care.
• Assist patients who may be ill or worried, listening carefully to ease their anxiety, asking follow-up questions, and building rapport in real time.
• Work in a fast-paced environment, often on your feet, assisting patients with registration.
• Manage variations in health plans and coverage through training, adapting to unexpected situations while working quickly.

Requirements

• High School Diploma or GED.
• Excellent customer service experience.

Pay

For this US-based position, the base pay range is $16.12 - $23.21 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Benefits

The company offers a competitive benefits package and opportunities for career growth, collaboration, and community impact. Associates are encouraged to contribute, learn, and explore new career paths within a growing team.