Customer Service Representative - Patient Registration

About the role

Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. As a Patient Registration Customer Service Representative, you'll be the first friendly face patients meet when they check into the hospital.

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Requirements

• A high school diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Benefits

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Pay

The base pay range for this US-based position is $14.50 - $18.99 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Schedule

Monday - Friday 9:00 AM - 5:30 PM (rotating weekends and holidays)