Customer Service Representative - Patient Experience (Part-Time, Sat/Sun, Nights)
About Us
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital—a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people. Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network, with specialties ranging from primary care to general surgery and trauma. Our goal is to provide high-quality, compassionate clinical care for every patient, every time.
As community stewards, we abide by three rules: Own it, Seek joy, and Don’t be a jerk. When working here, you're surrounded by passion, diversity, and dedication.
Responsibilities
- Greets all employees and visitors prior to allowing entry to JPS Health Network facilities.
- Monitors incoming staff members, contractors, vendors, guests, patients, etc., and allows entrance into JPS Health Network facilities according to established guidelines.
- Maintains a neat and orderly work environment.
- Demonstrates efficient and accurate telephone skills.
- Demonstrates customer service behaviors in day-to-day activities.
- Maintains inventory levels and provides masks at facility entrances (if needed).
- May be required to travel to various locations.
- Performs other job-related duties as assigned.
Requirements
- High School Degree, GED, or equivalent.
- 1 year of customer service experience.
Schedule
Part-time, Saturday and Sunday, 7:00 PM – 7:30 AM (night shift).
Location
John Peter Smith Hospital, 1500 S. Main Street, Fort Worth, Texas, 76104, United States.