Customer Service Representative - Patient Experience (M-F 12:30pm-9pm)
About Us
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, including John Peter Smith Hospital—a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.
Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The group operates under a shared set of incentives and expectations to support the operational, financial, and clinical performance of the network. Our goal is to provide high-quality, compassionate clinical care for every patient, every time.
We're more than a hospital—we're 7,200 dedicated individuals committed to ensuring the people of our community receive the care they need and deserve. As community stewards, we follow three core principles: Own it, Seek joy, and Don't be a jerk. Everyone is treated with courtesy and respect, fostering an environment of passion, diversity, and dedication.
About the Role
The Customer Service Representative in Patient Experience is responsible for monitoring all incoming employees, contractors, and guests entering JPS Health Network facilities. This role supports patient care and ensures a welcoming environment by performing specific duties as outlined below.
Responsibilities
- Greets all employees and visitors prior to allowing entry to JPS Health Network facilities.
- Monitors incoming staff members, contractors, vendors, guests, patients, etc., and allows entrance according to established guidelines.
- Maintains a neat and orderly work environment.
- Demonstrates efficient and accurate telephone skills.
- Exhibits customer service behaviors in day-to-day activities.
- Maintains inventory levels and provides masks at facility entrances (if needed).
- May be required to travel to various locations.
- Performs other job-related duties as assigned.
Requirements
- High School Degree, GED, or equivalent.
- 1 year of customer service experience.
Schedule
Full-time, Monday through Friday, 12:30 PM to 9:00 PM.
Location
John Peter Smith Hospital
1500 S. Main Street
Fort Worth, Texas, 76104
United States