Customer Service Representative - Parts

About the role

In this role, you will deliver exceptional service by accurately identifying needs, providing timely solutions, and ensuring seamless order fulfillment within our Parts Sales team. You will build lasting relationships by combining technical knowledge with genuine care, helping customers feel confident and supported every step of the way. Join us in powering innovation and reliability through every interaction, making a meaningful impact on healthcare and imaging excellence.

Responsibilities

• Handle customer communication, follow-up, and sales transactions for medical imaging parts.
• Receive and manage incoming parts requests, locating parts from inventory or suppliers.
• Create parts quotes and negotiate pricing with suppliers.
• Build customer relationships through proactive follow-up and problem-solving.
• Collaborate professionally with the team and support additional duties as needed.
• Other duties as assigned.

Requirements

• Ability to set goals, meet deadlines, and stay organized.
• Strong problem-solving skills with initiative and critical thinking.
• Capable of managing multiple projects while meeting timelines.
• Skilled at building positive relationships with team members, customers, and vendors.
• Flexible, confident, and team-oriented, fostering communication and shared success.

Skills

• Ability to remain in a stationary position for extended periods.
• Frequent typing.
• Ability to communicate effectively, including speaking, hearing, and reading.
• Occasional movement within the office.
• Lift up to 10 pounds.
• Standard office setting with moderate noise level.
• Regular use of computers, phones.
• Work is primarily performed indoors in a climate-controlled environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Qualifications

• 1–3 years of experience in a customer service, order processing, or sales support role, preferably in a technical, logistics, or parts-related industry.
• Experience working with customers in a fast-paced environment, managing requests, and resolving issues with a strong focus on accuracy and timeliness.
• Education (or equivalent experience) Bachelor’s Degree or equivalent required.
• Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred.