Customer Service Representative-Parts

At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly. We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities. Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute. Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we're known for around the world. Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community. Job Description Join the AriensCo customer service team in Brillion, WI, and be at the center of delivering an exceptional customer experience! In this role, you'll serve as a trusted resource for our customers and dealers, helping resolve inquiries, process orders, and provide timely support using a variety of systems and tools. Your commitment to accuracy, responsiveness, and service excellence will help build strong relationships, drive customer satisfaction, and ensure every interaction reflects the quality and reputation of the AriensCo brand. THE DAY TO DAY... Respond to customer and dealer inquiries through phone, email, and other support systemsProcess transactions including orders, returns, credits, and service requests.Follow established, workflows, and standard operating proceduresIndependently resolve customer concerns and inquiries by leveraging process knowledge, available resources, and sound judgmentThink creatively and proactively to identify solutions that meet customer needs while supporting business objectivesDocument customer interactions accurately and completelyWork within defined processes while recognizing when escalation is appropriatePerform product and parts lookups across multiple platforms, including Parts Smart and PDF resourcesManage Return Authorizations (RA) and related processesParticipate in program meetings and support routing instructionsHandle promotional orders and program-related requestsProcess invoices for parts dealers and internal accountsSupport continuous improvement efforts by identifying process gaps and opportunities to improve the customer experiencePerform other duties as assigned The Qualifications... Post-secondary education or Associate's degree preferredMinimum of 3 years of customer service experienceAbility to use CRM systems and customer support technologiesStrong communication and problem-solving skillsAbility to think creatively and make sound decisions in unique or complex customer situationsProficiency in computer usage, data entry, and typingAbility to sit and work at a computer for extended periodsCapable of navigating multiple systems simultaneously while maintaining attention to detailComfortable working in a fast-paced, customer-focused environmentAbility to manage multiple priorities and adapt to changing business needs Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future. About AriensCo Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values – Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success. Our Employees’ Quality Of Life Is Important To Us. When People Feel Appreciated, Respected And Supported, Careers Thrive And Ideas Come To Fruition. AriensCo Employees Are Provided Various Great Benefit Opportunities Which May Include Medical, Dental, Vision Insurance effective first day of employmentDependent Care Flexible Spending Account (FSA) plan401(k) match and profit-sharing plansLife InsuranceHealth Savings Accounts (HSA)Short Term DisabilityParental LeaveOnsite Marketplace Care Partners at all locationsPaid holidays Employee Assistance ProgramTuition Reimbursement and Apprenticeship ProgramsSafety shoes and safety prescription glasses reimbursementEmployee Product Purchase Program50% Daycare discount **Brillion Early Learning Center10% tuition discount at KinderCare Learning Centers nationwide **Excludes Brillion Early Learning CenterOnsite health clinic with Bellin Health **Brillion Campus OnlyNearsite & Urgent Care Clinic Options **Brillion Campus Only EEO Statement The concept of diversity is important to us at AriensCo. That’s why we’ve created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat. AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.