Customer Service Representative (Part-Time With Potential For Full-Time)

Responsibilities

• Answer inbound phone calls and respond to customer inquiries professionally.
• Prepare estimates and quotes for services and confidently close sales.
• Manage and enter customer information accurately into our scheduling and point-of-sale systems.
• Schedule jobs and communicate appointments, callbacks, delays, and updates with customers and field technicians.
• Educate customers on our full range of services and identify upsell opportunities.
• Follow up on estimates and previous customers to generate additional business.
• Make outbound service reminder calls and customer follow-up calls.
• Manage phone calls, emails, text messages, and office calendars.
• Assist with marketing initiatives including email campaigns, text blasts, robocalls, review requests, and social media updates.
• Assist the owner with daily business operations and administrative tasks, which may vary based on seasonal business needs.

Qualifications

• Previous experience in customer service, administration, inside sales, or a similar office position.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask efficiently in a busy office environment.
• Typing speed of 50–70 words per minute (WPM) with at least 95% accuracy is preferred to efficiently manage our fast-paced, multitasking office environment.
• Strong computer skills and the ability to learn new software quickly.
• Professional appearance and positive attitude.
• Ability to work independently while also contributing as a team player.
• Experience working in the home service industry is a plus but not required.

Benefits

The benefits for full-time employees can be discussed during the hiring process.

Compensation & Benefits

• Starting pay of $17.00 per hour, with opportunities for performance-based raises.
• Benefits for full-time employees can be discussed during the hiring process.

Location

Window Genie of Greater Chattanooga
4121 Hixson Pike, Suite 105
Hixson, TN

Schedule

This is an in-office position.
Part-time
2–3 days per week
8:00 AM – 4:00 PM
Opportunity to transition into a full-time position based on performance and business needs.