Customer Service Representative (Full-Time & Part-Time)

About the Role

This is an entry-level Customer Service Representative position supporting inbound projects for diverse clients. The role involves troubleshooting technical issues, building customer relationships, identifying needs, and upselling products/services. Candidates should be problem-solvers dedicated to providing excellent customer satisfaction.

Responsibilities

• Handle inbound and outbound calls professionally
• Resolve customer issues and document claims accurately
• Follow scripts and policies
• Escalate complex problems as needed
• Maintain a positive attitude and stay updated with training
• Ensure first-call resolution

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Proficient in data entry
• Fluent in English
• Reliable high-speed internet access
• Strong communication, typing, organizational, and troubleshooting skills
• Basic knowledge of Microsoft Office
• Ability to work in a fast-paced environment

Preferred Skills

• Prior customer service or technical support experience

Work Environment

The job involves sedentary work in an office setting with occasional movement.

Benefits

• Competitive pay
• Benefits package
• Incentives
• Opportunities for growth

Employment is contingent upon background checks and drug screening.