Customer Service Representative - Part Time

About the role

We are seeking a Customer Service Representative to handle auto loan account inquiries, focusing on early delinquency management and payment negotiations.

Responsibilities

• Contact customers via phone, email, and web to bring accounts current
• Explain loan terms and negotiate payment arrangements
• Submit repossession requests when necessary
• Ensure customer satisfaction while handling high call volumes

Requirements

• Proficiency in English and Spanish
• Strong communication skills and professionalism
• Basic computer knowledge
• Ability to handle high call volumes
• High school diploma or GED (college experience considered)

Qualifications

• Experience in call centers or debt collections preferred
• Typing skills of 20-25 WPM

Physical demands

• Prolonged sitting
• Heavy phone and typing work
• Use of a headset

Pay

Compensation includes a baseline hourly rate plus monthly bonuses.

Schedule

Flexible part-time schedules available.