Customer Service Representative – PART-TIME

About the role

Join a mission‑driven team supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) as a part‑time Customer Service Representative (Biometrics Fingerprinting Technician). In this customer‑facing role you will assist individuals through the immigration application process by collecting biometric information and providing exceptional service in a professional government environment. No prior fingerprinting experience is required—paid training is provided. Candidates with backgrounds in customer service, administrative support, retail, banking, healthcare, hospitality, or security are encouraged to apply.

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify that all who enter the ASC are approved applicants and visitors, ensuring adherence to facility processes and procedures to maintain operational efficiency.
• Provide front‑line customer service as a representative of HeiTech Services, our partner Amentum, and on behalf of the United States Government.
• Work with the public, display a cheerful and inviting demeanor, manage applicants with sensitivity and courtesy, and treat each applicant with respect as a customer of the USCIS ASC.

Requirements

Skills and Abilities Required:

• Must be able to obtain and maintain a government‑issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright for the scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a high‑paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and certification within 60 days.

Education and Experience Required:

• High School Diploma or equivalent.
• Demonstrated experience in customer service.

Desired Skills:

• Ability to speak a foreign language.
• U.S. citizenship and ability to obtain a government clearance.

Schedule

This is a regular part‑time position scheduled for up to 30 hours per week. Part‑time employees are expected to be available all five days, Monday through Friday, from 7:45 am to 4:15 pm for scheduling and/or substitute coverage as needed at the site. On‑call needs may be communicated in advance, but occasionally employees are notified the night before or the day of need. A minimum number of hours is not guaranteed, so a steady income stream cannot be guaranteed.