Customer Service Representative (Part-Time)

About the Role

Stable and growing organization offering competitive weekly pay, quick advancement opportunities, and a customized training program in a professional, positive, and people-centered work environment with modern facilities.

Responsibilities

• Assist Dayton Freight customers with inquiries including freight pickup requests, rate quotes, hot shipments, shipment tracing, and appointments or special requests.
• Support the Service Center Manager and take/deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers and prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.
• May assist with payroll, data entry, freight reports, driver collect reports, and billing/filling.

Requirements

• Proficiency in Microsoft Office Programs and excellent keyboarding skills.
• Experience working in a fast-paced environment with strong attention to detail.
• Experience handling a high volume of phone calls.
• Exceptional communication and customer service skills.
• Legally eligible to work in the United States and at least 18 years of age.
• Fluent in English.

Benefits

• Comprehensive benefits package including Health, Dental, Vision, and AD&D insurance.
• 401(k) plan with company match.
• Paid holidays (8 days), paid vacation, and personal days.
• Competitive weekly pay and quick advancement opportunities.
• Customized training program in a professional, positive, and people-centered work environment.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.