Customer Service Representative - Outbound B2B - Hybrid

About the Role

As a B2B Customer Service Representative and Lead Qualifier in Tempe, AZ, you’ll engage warm leads through structured, outbound consultations with small business customers. Partnering with a sales team, you’ll help uncover business needs and support solutions that save customers time and streamline their day-to-day operations. Your ability to approach each conversation with curiosity, clarity, and care will help deliver thoughtful, consistent customer experiences.

Responsibilities

• Conduct outbound calls to engage business customers through structured, customer-focused conversations
• Follow established call flows and quality standards while personalizing interactions
• Accurately document customer needs and outcomes across multiple systems
• Collaborate with sales and support teams to ensure smooth handoffs
• Adapt quickly within an evolving business environment while maintaining quality conversations

Requirements

• At least 1 year of customer service experience in a call center environment
• High school diploma or equivalent
• Experience with outbound dialing systems or high-volume calling
• Comfort navigating multiple applications during live customer conversations
• Clear, professional communication skills for business-to-business interactions

Benefits

• Opportunity to work hybrid following training based on performance
• Monday to Friday schedule
• Supportive career and professional development
• Inclusive culture and community-minded organization
• Base wage starting at $18.50 per hour plus performance bonus opportunities (up to $1000 monthly for top performers)
• Healthy benefits package including PTO, tuition reimbursement, and health and wellness incentives
• Access to thousands of free courses for career growth

Pay

Base wage starting at $18.50 per hour plus performance bonus opportunities (up to $1000 monthly for top performers).

Schedule

Business-to-Business hours with a Monday to Friday schedule.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.