Customer Service Representative (Onsite only)
About the role
Love solving problems? Let’s talk. At VIVO, we design, manufacture, and supply products that make workspaces and living spaces work better. From monitor and TV mounts to height-adjustable desks, projector screens, computer cases, and more, we partner with factories around the world to build functional, high-quality products that solve real, everyday problems. Behind every great product is a great experience, and that’s where you come in. We’re looking for a friendly, resourceful Customer Support Representative who gets a kick out of turning a customer’s “uh-oh” into “wow, that was easy.” Learn more about us at www.vivo-us.com
Responsibilities
- Be the go-to voice for our customers
- Answer product, order, and shipping questions by email (HelpScout), phone, and live chat
- Deliver fast, helpful answers that leave customers smiling
- Make returns painless
- Sort out incorrect returns and get things back on track
- Issue refunds when needed
- Work with Amazon and other marketplace reps to resolve cases
- Fix shipping and replacement hiccups
- Create labels for replacement parts
- Cancel orders before they ship when needed
- Ship and test replacements so customers get exactly what they need
Benefits
- Free health insurance for employees
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) retirement plan
- Anniversary bonus plan
- Referral program
- A work hard / play hard culture with a team that has your back
Schedule
Monday – Thursday 8 am - 4:30 pm, Friday 10 am - 7 pm. Every 9th Saturday: 8 am – 4 pm. Onsite at our Goodfield, IL location.