Customer Service Representative - Onsite
At ResultsCX, our Onsite Customer Service Representatives are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative at our Knoxville office (412 N Peters Rd #100, Knoxville, TN 37922), you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups, and more. This role goes beyond the script, giving you a key part in supporting our communities.
About the role
This position requires you to toggle back and forth between multiple systems while communicating with customers, demanding intermediate to advanced technical proficiency. You’ll play a vital role in ensuring customers feel informed, protected, and confident in their interactions with our services.
Responsibilities
- Assist customers with account updates, billing questions, and service inquiries
- Handle inbound and outbound calls for new account setups and troubleshooting
- Navigate multiple systems simultaneously while maintaining clear communication
- Provide personalized support, including identifying and recommending additional coverage or services
- Investigate and address potential scams or fraudulent activity to protect customers
Requirements
- High school diploma or GED required
- Ability to type 25 words per minute
- Open availability 7 days a week
- Reliable transportation to commute to the Knoxville office daily
- Live within commuting distance of 412 N Peters Rd #100, Knoxville, TN 37922
- A personality that thrives on social connections, work events, in-person mentoring, and career growth
Pay
Starting pay rate is $14/hr during training. Pay rates may vary based on program fit during selection consideration.
About ResultsCX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve satisfaction and loyalty while improving efficiency and reducing costs. With a 30+-year track record, we operate in over 20 geographic hubs and employ approximately 20,000 colleagues worldwide. Our expertise includes actionable analytics, contact center as a service (CCaaS), and our SupportPredict AI-powered digital experience platform.