Customer Service Representative – ON CALL

About the Role

Join a mission-driven team supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) as an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician). In this customer-facing role, you will assist individuals through the immigration application process by collecting biometric information and providing exceptional service in a professional government environment. No prior fingerprinting experience is required—paid training is provided. This is a Casual On-Call position, ideal for candidates seeking flexibility and supplemental income.

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors, ensuring adherence to facility processes and procedures.
• Provide front-line customer service as a representative of HeiTech Services, Amentum, and the United States Government.
• Interact with the public, maintaining a cheerful and inviting demeanor, and treating applicants with sensitivity, courtesy, and respect.

Requirements

• Availability: Must be available Monday through Friday from 7:45 am to 4:15 pm for on-call substitute coverage.
• Skills and Abilities:
  • Must obtain and maintain a government-issued suitability clearance.
  • Proficient in speaking and writing English.
  • Ability to stand for the duration of scheduled shifts, excluding meals and breaks.
  • Ability to hold and grasp applicants’ hands for fingerprinting.
  • Comfortable working in a fast-paced, public-facing environment.
  • Basic computer and typing skills.
  • Successful completion of biometrics training and certification within 60 days.
• Education and Experience:
  • High School Diploma or equivalent.
  • Demonstrated experience in customer service.
• Desired Skills: Ability to speak a foreign language.
• Citizenship: Must be a U.S. Citizen and able to obtain a government clearance.

Schedule

On-Call, Monday through Friday, 7:45 am to 4:15 pm. Hours are not guaranteed and are on an “as needed” basis.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law. If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.