Customer Service Representative – ON CALL

This is a casual, on-call position supporting a government program in your state. On-call employees must be available Monday through Friday from 7:45 am to 4:15 pm for substitute coverage as needed. While advance notice is typically provided, employees may occasionally be notified the night before or the day of need. Hours are not guaranteed, making this role ideal for candidates seeking flexibility and supplemental income.

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all individuals entering the Application Support Center (ASC) are approved applicants or visitors, ensuring adherence to facility processes and procedures.
• Provide front-line customer service as a representative of HeiTech Services, Amentum, and the United States Government, maintaining a cheerful and respectful demeanor.
• Work with the public, managing applicants with sensitivity and courtesy to ensure a positive customer experience.

Requirements

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand for the duration of scheduled shifts, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a high-paced environment with the public.
• Basic computer and typing skills.
• Successful completion of biometrics training and certification within 60 days.
• High school diploma or equivalent.
• Demonstrated experience in customer service.
• Must be a U.S. citizen and able to obtain a government clearance.

Desired Skills

• Ability to speak a foreign language.