Customer Service Representative, Office Assistant

Stanley Steemer is the industry leader in clean. Be part of a fun, team-oriented company that develops its employees from within. Our Parker, CO branch is hiring multiple full-time Customer Service Advisors (CSAs).

Pay

• $19.30 per hour base pay

Schedule

• Flexible schedule, including Saturdays
• 8-hour shifts

Training will blend classroom learning with hands-on phone training.

Responsibilities

• Answer incoming calls from customers in a professional and engaging manner
• Schedule, confirm, and update cleaning appointments accurately and efficiently
• Identify customer needs and recommend appropriate services to maximize value
• Actively upsell and cross-sell services by educating customers on available options and benefits
• Consistently ask for the sale and work to close every opportunity presented
• Consistently work to meet or exceed sales metrics
• Stay engaged, present, and performance-driven throughout each shift
• Administrative duties and responsibilities as needed

Requirements

• Customer service experience
• Strong computer skills
• Dependable and punctual
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Remain calm and professional
• Detail-oriented with strong organizational skills
• Strong work ethic and positive attitude
• Background check and drug test
• At least 18 years of age

Benefits

• Weekly Pay
• Health Plan, Prescription Drug Program, Dental Plan, Vision Plan
• 401(k) Retirement Plan, Basic Life, Accidental Death & Dismemberment
• Optional Life Insurances
• Employee Assistance Program
• Paid Time Off (PTO), Paid Sick and Safe Leave (PSSL)
• Paid Holidays, Bereavement Leave
• Medical Leave of Absence, Personal Leave of Absence
• Short Term Disability, Long Term Disability, and Employee Discount Programs
• Stability and a variety of different roles that provide a path to career advancement
• Discounts on Stanley Steemer Products and Services
• Family-owned and operated since 1947
• U.S. manufactured equipment and technicians trained in-house