Customer Service Representative - Non-Voice

About the role

We are looking for detail‑oriented and customer‑focused candidates to join our team in Bengaluru. The customer support associate will handle healthcare‑related queries and processes, ensuring quality standards, compliance requirements, and client expectations are met. This role is ideal for candidates with experience in customer service processes and a keen eye for detail.

Location: Bengaluru, India

Job type: Full‑Time

Work environment: Work from office

Responsibilities

• Handle inbound and outbound calls related to queries such as prior authorization of billing, claims, or patient support.
• Provide accurate information while maintaining professionalism and empathy.
• Process and manage healthcare‑related documentation, claims, and billing records.
• Ensure all data entry and updates are accurate and timely.
• Handle email and chat support as required.
• Collaborate with cross‑functional teams to resolve customer concerns.
• Adhere to compliance standards and data privacy regulations.

Requirements

• Minimum 6 months of experience in healthcare BPO or a similar domain.
• Typing speed of at least 28 words per minute with 98 % accuracy.
• English proficiency at B‑2 level or higher (excellent verbal and written communication skills).
• Basic understanding of US healthcare processes (claims, billing, or customer support preferred).
• Strong attention to detail and ability to work in a fast‑paced environment.
• Proficiency in MS Office tools; experience with CRM systems is a plus.

Schedule

Night shift.

Benefits

• Employee performance incentives
• Annual vacations
• Frequent employee events, rewards and recognition
• Career growth opportunities