Customer Service Representative - Non-Voice

Full-time, onsite role in our Bengaluru office (night shift).

About the role

We are looking for detail-oriented and customer-focused candidates to join our team in Bengaluru. The customer support associate will handle healthcare-related queries and processes, ensuring they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in customer service processes and a keen eye for detail.

Responsibilities

• Handle inbound and outbound calls related to queries such as prior authorization of billing, claims, or patient support.
• Provide accurate information while maintaining professionalism and empathy.
• Process and manage healthcare-related documentation, claims, and billing records.
• Ensure all data entry and updates are accurate and timely.
• Handle email and chat support as required.
• Collaborate with cross-functional teams to resolve customer concerns.
• Adhere to compliance standards and data privacy regulations.

Requirements

• Minimum 6 months of experience in healthcare BPO or similar domain.
• Typing speed: minimum 28 words per minute (WPM) with 98% accuracy.
• English proficiency: B-2 level or higher (excellent verbal and written communication skills).
• Basic understanding of US healthcare processes (claims, billing, or customer support preferred).
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency in using MS Office tools and CRM systems is a plus.

Benefits

• Employee performance incentives
• Annual vacations
• Frequent employee events, rewards, and recognition
• Career growth opportunities