Customer Service Representative- Nights

About the role

Points East Veterinary Emergency Hospital in Fayetteville, North Carolina is seeking a Customer Service Representative to join a strong team of ER doctors as we expand and grow in our beautiful 7,000 square foot facility. Points East Veterinary Emergency Hospital has provided after-hours small animal emergency care to the Fayetteville region for over 30 years. Serving over 40 referring hospitals, PEVEH continues to grow and has much potential. We benefit from having three sister emergency hospitals, each located less than two hours from Fayetteville. Our ER family loves to share ideas, inventory (who has a unit of pRBCs to spare?), staff, and protocols. Fayetteville is North Carolina’s fifth-largest city and the home of Fort Liberty and Pope Air Force Base. Fayetteville, and its surrounding region, is experiencing significant retail and residential growth as more families make the area home. Fayetteville is known for its art culture, military history and influence, historic downtown, museums, diversity, good food, and friendly people. Metropolitan Raleigh, the beaches of Wilmington, and the golf courses of Pinehurst are all just a short drive away.

Responsibilities

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Schedule appointments and maintain and update appointment calendar
• Comforting and reassuring clients in times of duress
• Receiving and managing incoming calls
• Assist in reviewing estimates and clarifying payment options, including processing payments
• Obtaining client written documentation, including consent forms
• Relaying basic medical information to clients as directed by a veterinarian or technician
• Assisting the triage process by escalating client emergencies
• Maintain and update client records and patient information
• Assist with administrative tasks, such as filing, data entry, and inventory management
• Address and resolve client concerns or issues promptly and courteously
• Other duties as assigned

Requirements

• Physical Requirements: Ability to sit for extended periods of time and walk intermittently; Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers; Ability to stand for extended periods of time; The ability to frequently lift and/or move up to 10 pounds and occasionally