Customer Service Representative (Multi Branch Support)

About the role

You’ll be the first face customers see and the most important memory, helping them over the phone and in‑person when they have a financial need. No prior finance experience is required – just bring a customer‑centric attitude and we’ll teach you the rest.

Responsibilities

• Provide outstanding customer service both on the phone and in‑person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

Requirements

• Customer service experience.
• Interest in learning a new industry with paid on‑the‑job training.
• Willingness to work in multiple locations in your area.
• Desire for multiple opportunities to advance your career.
• Enjoy working in an open office environment.

Benefits

• TOP‑of‑the‑line training with pay increase incentives (hands‑on and online).
• Excellent benefits bundle: medical insurance (minimal cost to employee), dental, life insurance, short‑ and long‑term disability, profit sharing, 401k with company matching, paid sick, holiday, and vacation time.
• Monthly bonus potential when your team meets branch goals.
• Active community service: ongoing contributions to charities, local food banks, educational institutions, and more.
• Growth potential: fostering employees’ talents and providing a pathway for individual career advancement.
• Company leader in financial services since 1955, offering installment loans and income tax preparation.
• Conveniently located branches providing personal service from trusted team members.