Customer Service Representative (Multi Branch Support)

About the role

You’ll be the first face customers see and the most important memory, because you’ll help them over the phone and in-person when they have a financial need. No prior finance experience is required—just bring your customer-centric attitude, and we’ll teach you the rest.

Responsibilities

• Provide outstanding customer service both on the phone and in-person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

Benefits

• Top-of-the-line training with pay increase incentives, including hands-on and online training.
• Excellent benefits bundle: medical insurance (minimal cost to the employee), dental, life insurance, short- and long-term disability, profit sharing, 401k with company matching.
• Paid sick, holiday, and vacation time.
• Monthly bonus potential when your team meets branch goals.
• Community service opportunities—ongoing contributions to charities, local food banks, educational institutions, and more.
• Growth potential with a pathway for career advancement.