Customer Service Representative - Mortgage Experience REQUIRED

About the Role

Responsible for providing best-in-class customer service while assisting with general mortgage inquiries, concerns, and light collections efforts as needed. Handles both inbound and outbound calls to ensure quick and effective solutions are provided to each customer. Manages and effectively responds to emails and voicemails received from both internal and external customers.

Responsibilities

• Handles inbound and outbound calls to current and early-stage delinquent accounts.
• Assists with a variety of customer inquiries including but not limited to escrow, payment transactions, ARM changes, payoff requests, and other inquiries.
• Demonstrates ability to work in several systems simultaneously.
• Performs other duties and projects as assigned.

Requirements

• Minimum of 1 year of experience in mortgage servicing.
• Excellent communication skills—both verbal and written.
• Spanish speaking highly preferred.
• Black Knight MSP & Collections experience a plus.
• High School Diploma or equivalent required.
• Position is currently fully remote with the possibility of moving to a hybrid model in the future (1-2 days in the Plano, TX office). Candidate must be open to a future hybrid model.

Benefits

• Competitive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Extensive internal growth and professional development opportunities, including tuition reimbursement.
• Comprehensive benefits package including Medical, Dental, and Vision.
• Wellness program to support both mental and physical health.

Pay

Base pay is $20 per hour for non-Spanish speaking representatives and $21 per hour for Spanish-speaking representatives. Eligible for a monthly incentive bonus plan.

About the Company

LoanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that simplifies, accelerates, and reduces the stress of purchasing or refinancing a home. As the nation's second-largest non-bank retail mortgage lender, loanDepot offers a broad suite of lending and real estate services. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through local, regional, and national philanthropic efforts.