Customer Service Representative Opportunities
About The Role
Answering incoming calls and connecting folks to the right department to get them what they need.
Providing top-notch customer service while answering basic questions about VA loans.
Juggling tasks like sending emails or instant messages to help quickly resolve issues.
Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.
About You
- Fast-paced environments are where you thrive and you’re quick to learn and excel.
- You either have a basic understanding of the loan process or the willingness to learn it quickly.
- You’ve got stellar phone skills and know how to make every caller feel valued.
- A solid work ethic drives you to give your best effort in everything you do.
- Dependability, efficiency, and great communication are qualities you bring to every interaction.
About Us
We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.