Customer Service Representative Morning

Part-time, non-supervisory, non-exempt position reporting to the Club Manager.

About the Role

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks:
  • Answer phone calls in a polite and friendly manner to assist with questions or concerns.
  • Take information calls and conduct tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions, forwarding to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Behavioral Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: Actively listens to customers (including coworkers and the public), empathizes (sees the situation from the customer’s perspective), and works together to solve problems.
• Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns, or issues to a supervisor in a timely manner.

Requirements

• Honesty and a strong work ethic.
• Excellent customer service skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free membership for self and one family member or friend.
• Team Member Support Team.
• Advancement opportunities.

About Planet Fitness

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there’s plenty of opportunity on our Planet.

Our member mission says it best: our product is a tool, a means to an end—not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it.