Customer Service Representative - Monday - Friday 7am-3:30pm

About the role

The Customer Service Representative position within the Operations department reports to the General Manager. This full-time role operates Monday through Friday from 7am to 3:30pm.

Responsibilities

• Process incoming and outgoing orders within designated systems.
• Provide customer service to daily activities related to warehousing operations.
• Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
• Enter and complete all inbound and outbound orders and extra billing by the end of the work shift.
• Review open receipts and orders daily and communicate any issues to your manager.
• Assign trailers to designated dock doors to ensure efficient warehouse flow.
• Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
• Ensure all system entries are accurately entered.
• Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
• Ensure lift operators have completed all inbound and outbound paperwork correctly.
• Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.).
• Immediately escalate to management customers complaints (i.e., inabilities to meet customer request or customer reported errors).

Qualifications

• Intermediate computer skills including Microsoft Office, WMS, document scanning, copying, and basic office skills.
• Proficient and accurate data entry skills.
• Must be able to sit for extended periods.
• Must be able to twist, squat, and reach above shoulder level.

Skills

• Ability to coordinate, problem solve, and communicate workflow with customers, fellow employees, and outside carriers.
• Knowledge of multiple accounts and/or job functions within given operation.
• Customer Service: Interface directly with the customer and maintain a professional and courteous relationship with all customers.

Benefits

• Company Expectations: Works the hours needed to support the business goals (including overtime, weekends and holidays).
• Flexibility: Reliability: Attitude: Initiative: Communication: Appearance: Safety:

Pay

$18.00 + 1.50 Shift Diff/Hourly

Schedule

Monday - Friday 7am-3:30pm