Customer Service Representative -Monday - Friday 4:30pm - 1:00am

About the role

To ensure that all customers receive a timely, accurate and customized invoice.

Values and Business Practices

• Customer First – We deliver on what we promise to our customers with a positive attitude
• We treat everybody with respect and dignity
• We operate with high business ethics
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a “Continuous Improvement Culture”
• We are committed to the safety of our employees and our equipment/facilities

Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Company Expectations

• Flexibility – Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
• Reliability – Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
• Attitude – Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.
• Willingness to learn – Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
• Initiative – Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.
• Quality of Work – Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
• Follows directions – Follows all written and verbal instructions provided by management, project leader, etc.
• Communication – Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
• Appearance – Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Position Competency

• The understanding of invoicing and billing processes and procedures.
• Working knowledge of Microsoft Word Suite and ability to learn WMS.
• The ability to provide administrative support.

Responsibilities

• Customer Invoicing and Billing
  • Month end invoicing to be completed within 5 business days of EOM or directed by customer.
  • Speed should never compromise accuracy.
  • Monitor and record external invoice errors on Clerical Error Spreadsheet.
  • Suggest ways to improve the accuracy and efficiencies of invoicing.
  • Ensure invoices are updated accurately with price changes based on contracts or addendums.
  • Process daily invoicing accurately for Value Add and Transportation (if applicable).
  • Process billing according to customer billing procedures.
  • Meet customer based periods by ensuring all billings is complete by set deadline.
  • Keep customer files current.
• Back Up/Main Office Responsibilities
  • Assist with coverage of Reception desk by answering phones and greeting visitors.
  • Answer phone by the third ringing cycle.
  • Cross-train on other customer invoice processing to provide account coverage when needed.
• Administrative Support
  • Provide administrative support to management team as needed.
  • Maintain a secure, well organized area free from clutter with information easily accessible to others.
  • Understand the functionality of Warehouse Management System and Transportation Management System.
• Customer Communication
  • Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

Pay & Schedule

• Schedule: Monday – Friday, 4:30pm – 1:00am
• Pay Rate: $20.00 per hour + $1.50 shift differential when applicable

This response is AI-generated, for reference only.