Customer Service Representative, Manufacturing - Omniseal Solution

About the role

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers. We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

Responsibilities

• Manage the designated customer accounts & relationships.
• Process sales order via Customer purchase orders, ensuring appropriate contract review and system entry.
• Provide support via phone and email regarding lead-time, availability, technical support and shipping information.
• Act as a liaison with operations, and field sales for Customer related priorities.
• Take ownership of assigned accounts, client relations and order entry for those accounts.

Requirements

• High School Diploma or GED required.
• Associates/Bachelor's degree preferred.
• 3+ years experience in Customer Service in a Manufacturing Environment preferred.

Benefits

• Health and Wellbeing: Medical, Prescription Drug, Vision, and Dental Insurance; Healthcare Saving Account and Flexible Spending Account options; LiveWell Wellness Program; Employee Assistance Program (EAP); Paid Time Off and Paid Parental Leave.
• Retirement and Protection: 401(k) with Company Match; Retirement Accumulation Plan (RAP); Cash Balance Pension Plan; Company-provided Life Insurance, AD&D, Short-Term Disability; Voluntary employee and dependent life insurance; Long-Term Disability; Critical Illness; and Accident Insurance.
• Additional Benefits: Group Legal; Identity Theft Protection; Auto and Home Insurance; Pet Insurance and Discounts; Back-up Child & Elder Care; PerkSpot Employee Discount Program.

Pay

The local pay range for this position is $22.00 to $28.00 per hour, depending on experience. In addition to the hourly base pay rate, the position is eligible for periodic bonus payments (quarterly bonus) up to 7.5% of the hourly rate based on company and individual performance measures. The total annual target cash range (Hourly Pay Rate plus Bonus, annualized 40 hrs/week * 52 weeks) is $45,760 to $64,064. Standard overtime is paid at 1.5× the hourly rate.

Schedule

Monday–Friday, 8:00 am – 5:00 pm.