Customer Service Representative- Manufacturing

About the role

CSR's interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR's and outside vendors.

Responsibilities

• Responsible for daily workflow:
  • Reviews daily job report each morning to ensure all jobs are on schedule;
  • Reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors;
  • Reviews and write-up proofs to go out to clients throughout the day;
  • Turns in proofs to production when they return from customers;
  • Fills out the proper forms necessary to account for changes and additional charges;
  • Ensures jobs match the quotes before turning them into production;
  • Has jobs re-quoted if needed and informs customers of price changes in writing;
  • Enters jobs into the system;
  • Writes job number and date on all supplied materials;
  • Ensures lasers are provided to production on ALL jobs;
  • Provides folding dummies on book work;
  • Prints out Sales Call Log ("ARMS") and discusses with Sales Representative who is to contact which accounts and when.
• Resolve customer questions and problems as they arise
• Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales

Requirements

• High School diploma or equivalent experience
• Two years of college preferred
• One year of experience in the printing of graphics industry
• One year of experience in customer relations
• Excellent interpersonal and communication skills
• Problem solving ability
• Ability juggle numerous tasks and withstand pressure
• Ability to fluently communicate, both in writing and verbally in English
• Basic computer skills
• Ability to establish and maintain positive relationships with customers and coworkers

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability