Customer Service Representative - Luxury Collision Repair

About the role

Chassis Master is part of the Collision Partners Group (“CP”) and is building a premier, quality-first collision-repair platform by partnering with best-in-class independent operators who share an uncompromising commitment to safety, craftsmanship, and people. We operate under a “Local at Scale” philosophy: preserving the legacy, reputation, and culture of exceptional local businesses while providing the standards, infrastructure, and support required to deliver consistently excellent repairs. At CP, quality is not a differentiator – it is the requirement. Successful team members at Chassis Master are owner-minded, disciplined, and accountable, with high standards for quality and preparation. We value clear communication, low-ego collaboration, and doing things the right way – even when it’s harder. We offer a quality-driven, people-first organization, competitive compensation, exposure to high-end and specialty vehicles, investment in modern facilities, equipment, and training, and long-term career development within a growing platform. If you take pride in precision, craftsmanship, and delivering uncompromised repairs, we invite you to join Chassis Master and be part of a team committed to doing things the right way.

Responsibilities

• Welcome every customer with professionalism, warmth, and confidence.
• Answer incoming phone calls and emails, providing exceptional service at every touchpoint.
• Schedule repair appointments and coordinate vehicle drop-offs and deliveries.
• Guide customers through the repair process, from initial contact through vehicle delivery.
• Communicate repair status updates to customers throughout the repair process, including difficult conversations around delays, cost changes, or insurance issues.
• Coordinate rental vehicles and transportation logistics when needed.
• Collaborate with estimators, technicians, insurance representatives, and dealership partners to ensure a seamless repair experience.
• Review repair orders and documentation for accuracy.
• Process payments and complete vehicle delivery paperwork.
• Maintain customer files and ensure accurate documentation in CCC ONE.
• Assist with administrative tasks, including filing, scanning, and general office support.
• Help maintain a clean, organized, and welcoming reception area.
• Support the team wherever needed to deliver an exceptional customer experience.

Qualifications

• High school diploma or equivalent required; associate's degree or relevant certification a plus.
• 1+ years of customer service experience, ideally in an automotive, collision repair, or dealership environment.
• Strong verbal and written communication skills, with the ability to stay calm, professional, and empathetic during difficult or emotionally charged conversations.
• Comfortable managing multiple priorities in a fast-paced environment.
• Proficiency with CCC ONE or similar collision repair management software preferred; general computer proficiency required.
• Highly organized with strong attention to detail.
• Reliable, punctual, and team-oriented.

Benefits

• 401(k) with matching
• Health, dental, vision, and life insurance
• Long-term disability (LTD)
• Short-term disability (STD)
• Paid time off
• Seven paid holidays

Pay

$22.00‑25.00/hour

Schedule

Monday through Friday, 8 AM to 5 PM, in person