Customer Service Representative (Licensing) - Hybrid

Role Overview The Customer Service Representative supports customers by handling operational tasks, addressing inquiries, resolving moderately complex issues, and managing account updates. They provide detailed product and service information, document interactions, and escalate unresolved problems. The role involves training new team members, maintaining customer records, and ensuring customer satisfaction through follow-ups, all while adhering to quality and compliance standards. Responsibilities Include Responding to customer inquiries and resolving issuesProcessing orders, billing, and account changesProviding product knowledge and documenting interactionsParticipating in training and updating customer recordsFollowing quality assurance protocols and compliance standards Qualifications & Skills Prior licensing experience in Non-Profit, Payroll, Sales Tax, or Industry LicensingStrong communication and customer relationship skillsIntermediate problem-solving abilitiesOrganizational skills for managing tasks efficientlyProficiency with CRM tools and databasesKnowledge of quality assurance standardsAbility to mentor and train new team members Additional Details This hybrid role requires eight days per month in the office within 50 miles. The position offers a competitive salary, benefits, and opportunities for development. Candidates must be legally authorized to work in the U.S. without sponsorship. The role emphasizes authentic interview practices and may require onsite participation during the hiring process.