Customer Service Representative Lead (Outpatient Clinic)

About the role

The Customer Service Representative Lead (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility, and is knowledgeable in all programs and services provided at the facility. The CSR Lead is responsible for the operation of the front office system.

Responsibilities

• Schedule appointments with strict adherence to current processes in an effort to best serve individuals, with reimbursement for service being a priority.
• Status appointments accurately and promptly.
• Process telephone calls and messages promptly with strict adherence to confidentiality, policies, and procedures.
• Coordinate with team and other Leads to ensure front office is adequately staffed during operating hours for assigned site.
• Enter data, documents, and relevant interactions with individuals served in a concise and thorough manner in the electronic health record.
• Be responsible for collecting, managing, and depositing monies due to HRH at time of service.
• Complete and submit reports, reviews, and purchase/facility/check requests for designated site accurately and in a timely manner.
• Work in partnership with Lead Clinician at designated site to problem solve daily concerns and celebrate accomplishments.

Benefits

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness