Lead Patient Service Representative

About the role

This position is critical to Solis Mammography; by providing outstanding patient care and maintaining the flow of the center, the Lead Patient Service Representative impacts the profitability of the organization. The role ensures operational excellence of the front desk, fostering strong team collaboration and delivering compassionate, high-touch patient experiences.

Responsibilities

• Manages daily operations of the front desk.
• Verifies and inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
• Participates in front office and company training as scheduled.
• Manages team members on a daily basis ensuring compliance with company policies, guidelines, and procedures.
• Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
• Creates and maintains frequent communication and positive relationships with team members as evidenced by surveys and turnover.
• Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
• Communicates team member coaching and counseling opportunities to the Center Director.
• Completes incident reports on an as-needed basis.

Requirements

• Minimum of two years’ experience in healthcare or patient care required.
• High School diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of medical terminology preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations.
• Ability to sit and/or stand for long periods of time.
• Forms strong working relationships within the team.
• Strong computer skills using Microsoft Office Suite required.
• Prior supervisory experience preferred.

Schedule

Full-Time, 40 hours weekly, Monday-Friday, 7:00am-5:30pm, with occasional Saturdays 8:00am-12:00pm.

Benefits

• Medical, Dental, and Vision coverage.
• 401k retirement plan.
• Paid Time Off (PTO).
• Supplemental Maternity Pay.
• Backup Child/Adult Care.
• Other unique benefits.

Work Location

1140 E 3900 S, Salt Lake City, UT 84124