Customer Service Representative Lead

About the role

The Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory. The CSR works directly with the warehouse leadership team, employees and customers.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Requirements

• 1 – 2+ years of customer service or related experience preferred
• High School diploma or equivalent education/work experience preferred
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred
• Previous experience with Warehouse Management System (AS400) preferred

Skills

• Ability to work in a fast-paced, team-oriented environment
• Excellent verbal and written communication skills
• Patience and adaptability
• Conflict resolution and technical proficiency
• Problem-solving and time management skills

Physical & Mental Requirements

• Hear, read and comprehend, write and communicate
• Continuously sit, type and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

Our Values

• Respect | Give and it will be given. We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.
• Trust | Earned over time. We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.
• Team | Accomplish more together. We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.
• Opportunity | Realize your potential. We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.