Customer Service Representative Lead
NVA General Practice · Long Beach, CA · 3 wk ago
Customer Service$21–$26/hrFull-time
Key Responsibilities
- Lead and supervise a team of Customer Service Representatives (CSRs)
- Ensure consistent delivery of exceptional veterinary client service
- Manage front desk workflow: check-in/out, phones, scheduling, client communication
- Resolve client concerns professionally and efficiently
- Train, mentor, and support CSR team members
- Collaborate with veterinarians and technicians to ensure seamless patient care
- Maintain accuracy in a paperless, electronic medical record (EMR) system
Required Qualifications
- Veterinary experience required (clinic, hospital, or similar setting)
- Previous CSR Lead, Lead Receptionist, or Front Desk Supervisor experience preferred
- Strong skills in client communication, conflict resolution, and team leadership
- Experience with veterinary practice management software (Avimark, eVet, Cornerstone, etc.)
- Able to multitask in a high-volume, fast-paced environment
- Tech-savvy and comfortable with paperless workflows and scheduling systems
Compensation & Benefits
- Pay: $21–$26/hour (based on experience & leadership background)
- Health insurance (full-time employees)
- Paid vacation & holidays
- 401(k) retirement plan
- Employee pet care discounts & benefits
- Paid uniforms
Schedule
- Flexible availability required (evenings & weekends)