Customer Service Representative - Lakeland

ATC Fitness is a family-owned gym with over 30 years of roots in the Mid-South. We pride ourselves on offering a welcoming, healthy, and positive environment for our members and team. Join a team that's committed to helping people reach their fitness goals while fostering career growth and work-life balance.

About the role

We are seeking a friendly, outgoing, and motivated Customer Service Representative to join our team. This role is perfect for someone passionate about fitness and customer service, with an eye for creating positive member experiences.

Responsibilities

• Assist current gym members with their needs, ensuring a great experience every visit.
• Provide tours to prospective members, showcasing our facilities and benefits.
• Sell gym memberships by sharing our values and programs with new prospects.
• Answer phone calls professionally and address inquiries or concerns.
• Familiarize new members with our Smart Start Training workout program.
• Perform daily cleaning to maintain a clean and welcoming facility.

Requirements

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• A positive attitude with a passion for helping others.
• Prior customer service or sales experience is a plus, but not required.
• Must be reliable and punctual.

Benefits

• Free gym membership to any ATC Fitness location.
• Flexible work hours to fit your schedule.
• Opportunities for career growth within the company.
• A healthy and supportive work environment.