Customer Service Representative - KAL

What you’ll do?

• Serve as the primary point of contact for key customer accounts, ensuring a high-quality, responsive service experience
• Manage order entry, proofing, and processing in SAP, ensuring accuracy and timely customer communication
• Cook up with internal teams to resolve billing, credit, logistics, or service-related issues efficiently
• Support the onboarding of new customers, ensuring smooth setup and activation
• Partner with Sales and Marketing to support promotional initiatives, lead identification, and brand visibility
• Analyze customer buying patterns and product mix (SKUs) to identify upsell and cross-sell opportunities
• Maintain accurate records of customer interactions, order status, and account activity
• Stay informed on industry trends and product developments to provide relevant insights to customers
• Act as an escalation point for complex account matters, ensuring timely and effective resolution

Why join us?

• Be part of MOTUL’s global legacy of performance, innovation, and passion in the automotive and mobility industry
• Work in a dynamic, collaborative environment that values teamwork, initiative, and creativity
• Thrive in a culture that celebrates excellence, continuous learning, and high-performance results
• Join a team where your work directly impacts customer satisfaction, operational excellence, and brand reputation

What you bring

• Academic background in Business Administration or a related field
• Minimum of 6 years of relevant professional experience in account management, customer service, or a related commercial role, preferably in the automotive aftermarket industry
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Experience with ERP (SAP), CRM, and WMS systems highly preferred
• Strong communication, organizational, and analytical skills with a customer-first mindset
• Collaborative, team-oriented approach and ability to work cross-functionally