Customer Service Representative - Jostens Kinderkraft

This position supports the sale and ordering process of graduation caps, gowns, certificates and diplomas, sashes, tassels, and related products for preschools, schools, and parents. Visit the product website at jostenskinderkraft.com.

Responsibilities

• Provide front-line support in answering customer questions over the telephone for Kinderkraft products
• Initiate product orders
• Monitor orders in progress to ensure on-time delivery
• Maintain and enhance knowledge of production capabilities to understand when job requests must be expedited
• Work with other internal facilities for order fulfillment
• Work with external vendors for inventory control

Requirements

• High School Diploma or GED
• 3 or more years of customer service experience
• Knowledge of sales techniques
• Solid cash handling and math skills for estimating
• Working knowledge of full MS Office suite
• Pleasant and professional telephone presence

About the Company

Celebrating over 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges, universities, teams, and affiliation groups. As a leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. Jostens is a mid-size company with a small-company feel, allowing us to move fast and explore innovative ideas.