Customer Service Representative Job

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Troy, MI. As the first and last person our clients see, your role is central to daily operations. Join a team that works together to help patients get back to the lives they love. We are committed to changing the PT industry with non-traditional, individualized treatment plans.

This is an opportunity to join an innovative company where you can establish yourself and advance your career as part of a top-rated team. Work in a supportive environment with modern technology and cutting-edge tools to provide individualized care. Access unparalleled continuing education opportunities for further career growth.

Responsibilities

• Handle patient scheduling, appointments, and multi-phone line management
• Gather new patient data and keep track of all patient referrals
• Disseminate information to patients and act as a go-between for patients and physicians
• Send and log all reports sent to doctors
• Collect all payments and verify insurance
• Collect/open mail and distribute to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, and address questions from potential or current patients
• Coordinate evaluations, re-evaluations, appointment reminders, and cancellations
• Collect new patient intake information and track all clinic referrals
• Fax reports to physicians and keep a log of incoming reports
• Verify insurance, track insurance-covered visits, and take copayments
• Check mail and track Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling and patient arrival

Requirements

• 2+ years of experience in a customer service role
• High school diploma or equivalent (GED certificate)
• Valid driver’s license and reliable transportation
• Able to multitask in a fast-paced environment
• Excellent communication skills, detail-oriented, and empathetic
• Positive attitude, strong work ethic, integrity, and compassion for patients