Customer Service Representative Job

Responsibilities

• Manage a multi-line phone system and serve as the primary point of contact for patients, physicians, and referral sources.
• Schedule new patient evaluations, follow-up visits, re-evaluations, cancellations, and appointment reminders while coordinating clinician schedules.
• Collect and maintain new patient intake information and track referrals from physicians and other providers.
• Verify insurance eligibility and benefits, monitor authorized visits, collect patient payments and copayments, and process insurance-related documentation.
• Prepare, transmit, and maintain logs of clinical reports and documentation sent to referring physicians.
• Receive, sort, and distribute incoming mail, including Explanation of Benefits (EOBs), and forward billing documentation to the billing company.
• Cook up communication among patients, clinicians, and office management to ensure efficient daily clinic operations.
• Respond to patient inquiries, provide scheduling and treatment information, and serve as a patient liaison to deliver excellent customer service.

Skills & Qualifications

• High school diploma or GED required.
• Valid driver's license and reliable transportation.
• Strong communication, interpersonal, and customer service skills.
• Excellent organizational skills with the ability to multitask and manage competing priorities.
• Strong attention to detail and accuracy.
• Positive attitude, strong work ethic, and high level of professionalism and integrity.
• Compassionate, empathetic, and committed to providing exceptional service to patients experiencing pain or mobility challenges.
• Proficient in working independently and collaboratively in a fast-paced clinical environment.