Customer Service Representative - Inventory Specialist

About the role

At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Summary: The Customer Service Representative combines inventory control, stockroom operations, and customer support responsibilities. This position is responsible for maintaining product availability, executing replenishment activities, supporting shipping and receiving, and maintaining accurate inventory records. The role works closely with customers, warehouse personnel, and internal teams to achieve targeted inventory levels, line-fill goals, delivery requirements, and service expectations.

Responsibilities

• Receive and process customer orders and respond to customer questions regarding product availability, pricing, and delivery.
• Run replenishment routines and plan, order, and expedite stocked items through inventory management and procurement systems.
• Manage stocked items to targeted inventory levels and line-fill goals.
• Apply working knowledge of MRO, mechanical, industrial, and manufacturing products to identify suitable items, substitutes, and sourcing options.
• Create, transmit, monitor, and maintain purchase orders.
• Expedite open orders and coordinate corrective actions when product availability may affect customer requirements.
• Perform daily inventory and stockroom activities, including receiving, replenishment, picking, packing, shipping, and delivery support.
• Conduct cycle counts, inventory audits, and physical counts.
• Maintain accurate item, supplier, and inventory data within company systems.
• Respond promptly to customer concerns and coordinate with internal teams and suppliers.
• Maintain an organized and safe stockroom or warehouse environment.
• Support process improvement initiatives and special projects.
• Perform other duties as assigned.