Customer Service Representative (Inside Sales Rep)
FASTSIGNS of West Metro, MN · Lake Forest, CA · 1 mo ago
Sales$20–$22/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The posting includes many paragraphs. We need to extract substantive info.
Let's parse content:
- Opening questions: "Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry." This is like an intro, could be "About the role" or maybe "Overview". We'll put under
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The posting includes many paragraphs. We need to extract substantive info.
Let's parse content:
- Opening questions: "Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry." This is like an intro, could be "About the role" or maybe "Overview". We'll put under About the role
with paragraphs.
- Then: "As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?" This is responsibilities and qualifications.
- Then: "Compensation: $20.00 - $22.00 per hour" => Pay section.
- Then: "At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate." This includes some generic statements; we should remove application instructions and boilerplate. The part about "Your application will go directly to the franchisee..." is application instruction, should be removed. Also "All inquiries about employment..." is also instruction. Also "At FASTSIGNS, every day is unique..." maybe could be part of Benefits? It mentions competitive pay and ongoing training opportunities. Could be Benefits. But we need to ensure we only include sections with real specific content. "competitive pay and ongoing training opportunities" is somewhat generic but still specific enough? Might be considered Benefits. However we already have Pay section. Benefits could include training opportunities. The phrase "ongoing training opportunities" is a benefit. Also "large network of independently owned locations - both locally and internationally" maybe not a benefit. Might be fluff.
We need to decide sections: About the role, Responsibilities, Requirements/Skills, Qualifications, Pay, Benefits (training). We must not create sections with filler like "commensurate with experience". We have actual pay.
We need to use - for any list of duties/requirements/benefits. So we should extract bullet points from paragraphs.
Let's extract duties/responsibilities:
- Initial contact with current and prospective customers.
- Work with customers via email, telephone, in-person, at their place of business.
- Build long-lasting relationships by turning prospects into customers and then long-term clients.
- Learn to prepare estimates.
- Implement work orders.
- Ensure timely delivery of finished orders.
- Involved in daily team meetings.
- Execute business and marketing plans.
- Be intimately involved in the success of the FASTSIGNS Center.
Also maybe: "Working to build long-lasting relationships..." already covered.
Requirements/Qualifications/Skills:
- Outgoing, responsive, eager to learn.
- Ability to build relationships.
- Great listening skills.
- Documentation.
- Organization.
- (Maybe) People person, enjoy working with people, enjoy helping people solve problems by offering advice and consultation.
- Looking for constant learning, skills growth, career path.
But we need to avoid duplication. We'll create a section "Requirements" or "Skills". Use
- .
Pay: $20.00 - $22.00 per hour.
Benefits: "most extensive training programs both online and in-person in the industry", "ongoing training opportunities", "competitive pay" (but we already have pay). Could also include "opportunity to grow personal and business skills". That's more like a benefit.
We'll create Benefits section with bullet points: extensive training programs (online and in-person), opportunity to grow personal and business skills, ongoing training opportunities.
We must not include filler like "competitive pay" if we already have Pay section; but could still mention as benefit but it's redundant. Better to focus on training and skill growth.
Now we need to output HTML fragment only, no /, no markdown fences.
Structure:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
Benefits
- ...
...
Pay
$20.00 - $22.00 per hour
We should not include Schedule section because not specified.
Check for any duplicated lines: we must avoid repeating same content.
Now craft the About the role paragraph: combine the introductory motivational sentences and description of FASTSIGNS as franchise leader etc. Keep it concise but preserve all substantive info. Must not invent or summarize away detail. We need to preserve all substantive information; we can rephrase but must keep meaning. However we can combine sentences.
Let's extract substantive info from opening:
- Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
That's basically describing ideal candidate traits and that they're looking for such people.
Then later: "As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?"
We need to keep all that but we can split into About the role (overview) and Responsibilities (duties) and Requirements (skills). Let's decide.
About the role: maybe a paragraph describing the role and industry context: "As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers... FASTSIGNS is the franchise industry leader with over 700 locations... We have the most extensive training programs... Working for FASTSIGNS will allow you to grow your personal and business skills... At FASTSIGNS we pride ourselves on the best customer service... We survey customers to ensure constant improvement."
That seems good.
Responsibilities: bullet list of duties: initial contact, work via email/telephone/in-person/at place of business, build relationships, prepare estimates, implement work orders, ensure timely delivery, daily team meetings, execute business and marketing plans, involved in success of center.
Requirements/Skills: bullet list: outgoing, responsive, eager to learn, ability to build relationships, great listening skills, documentation, organization, enjoy working with people, enjoy helping people solve problems by offering advice and consultation, looking for constant learning, skills growth, career path, people person, belief they are the best, stepping stone for career path.
But some of these overlap with responsibilities. We need to avoid duplication but still preserve all substantive info. We can combine similar items.
Let's list all substantive statements:
From opening questions:
- Friends/co-workers refer to you as a people person.
- Friends/people suggested you go into sales.
- Enjoy working with people.
- Enjoy helping people solve problems by offering advice and consultation.
- Looking for a job that offers constant learning, skills growth and a career path.
From later:
- Ideal candidate: outgoing, responsive, eager to learn, ability to build relationships.
- Great listening skills, documentation and organization highly valued.
- You will learn to prepare estimates, implement work orders, ensure timely delivery of finished orders.
- Involved in daily team meetings, execute business and marketing plans, intimately involved in success of FASTSIGNS Center.
- Not entry-level, stepping stone for career
- .
Pay: $20.00 - $22.00 per hour.
Benefits: "most extensive training programs both online and in-person in the industry", "ongoing training opportunities", "competitive pay" (but we already have pay). Could also include "opportunity to grow personal and business skills". That's more like a benefit.
We'll create Benefits section with bullet points: extensive training programs (online and in-person), opportunity to grow personal and business skills, ongoing training opportunities.
We must not include filler like "competitive pay" if we already have Pay section; but could still mention as benefit but it's redundant. Better to focus on training and skill growth.
Now we need to output HTML fragment only, no /, no markdown fences.
Structure:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Benefits
- ... ...
Pay
$20.00 - $22.00 per hour
We should not include Schedule section because not specified. Check for any duplicated lines: we must avoid repeating same content. Now craft the About the role paragraph: combine the introductory motivational sentences and description of FASTSIGNS as franchise leader etc. Keep it concise but preserve all substantive info. Must not invent or summarize away detail. We need to preserve all substantive information; we can rephrase but must keep meaning. However we can combine sentences. Let's extract substantive info from opening: - Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. That's basically describing ideal candidate traits and that they're looking for such people. Then later: "As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?" We need to keep all that but we can split into About the role (overview) and Responsibilities (duties) and Requirements (skills). Let's decide. About the role: maybe a paragraph describing the role and industry context: "As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers... FASTSIGNS is the franchise industry leader with over 700 locations... We have the most extensive training programs... Working for FASTSIGNS will allow you to grow your personal and business skills... At FASTSIGNS we pride ourselves on the best customer service... We survey customers to ensure constant improvement." That seems good. Responsibilities: bullet list of duties: initial contact, work via email/telephone/in-person/at place of business, build relationships, prepare estimates, implement work orders, ensure timely delivery, daily team meetings, execute business and marketing plans, involved in success of center. Requirements/Skills: bullet list: outgoing, responsive, eager to learn, ability to build relationships, great listening skills, documentation, organization, enjoy working with people, enjoy helping people solve problems by offering advice and consultation, looking for constant learning, skills growth, career path, people person, belief they are the best, stepping stone for career path. But some of these overlap with responsibilities. We need to avoid duplication but still preserve all substantive info. We can combine similar items. Let's list all substantive statements: From opening questions: - Friends/co-workers refer to you as a people person. - Friends/people suggested you go into sales. - Enjoy working with people. - Enjoy helping people solve problems by offering advice and consultation. - Looking for a job that offers constant learning, skills growth and a career path. From later: - Ideal candidate: outgoing, responsive, eager to learn, ability to build relationships. - Great listening skills, documentation and organization highly valued. - You will learn to prepare estimates, implement work orders, ensure timely delivery of finished orders. - Involved in daily team meetings, execute business and marketing plans, intimately involved in success of FASTSIGNS Center. - Not entry-level, stepping stone for career