Customer Service Representative III

Location: Joint Expeditionary Base Little Creek, Virginia Beach, VA 23459 (On‑site position). 24/7/365 flexibility.

About the role

We are seeking a Customer Service Representative eligible for a Secret clearance to join our growing team in Little Creek, VA. In this role you will assist Military Sailors and their families by providing first‑step support across multiple communication channels.

Responsibilities

• Act as the first step in a multi‑tiered support system for Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e‑fax, email, chat, and other communication channels.
• Utilize essential software applications, including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter supporting information into systems and web forms accurately.
• Receive training on a variety of military programs and applications to support customers throughout the Continental US and abroad.
• Work toward growth opportunities; agents may be selected for shift supervisor roles or assigned to specialized teams based on skill levels.

Requirements

• DOD Secret Security Clearance eligible.
• Experience in customer service and responding to information requests; contact‑center experience preferred.
• Experience with CRM systems and ability to quickly learn new technologies, tools, and operational processes.
• Ability to quickly build rapport, identify concerns, and leverage documentation and CRM systems to resolve service requests.
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting.
• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Typing speed of at least 30 WPM.
• Flexibility to work varied schedules, including nights and weekends, as required.

Pay

$21.44 /hr – $26.53 /hr (depending on benefit selection).

Schedule

Position requires flexibility to work varied schedules, including nights and weekends, to support 24/7/365 operations.